Returns & Exchanges

We want you to love your Faherty items as much as we do. If you are not completely satisfied with your purchase, we are happy to accept returns or exchanges on most items within 30 days of the delivery date.

How to Initiate a Return or Exchange

For a fast and easy return or exchange process, please initiate your request through our online portal. This system allows you to get a prepaid shipping label and track your return every step of the way.

Start Your Return or Exchange Here

Important Return Information

• Time Frame: Returns and exchanges must be initiated within 30 days of the delivery date. Items must be postmarked within 14 days of the return request being created.
• Condition: All items must be unworn, unwashed, and have the original tags attached. Items must be returned in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.
• Return Processing: Once your return is received and inspected, we will send you an email to notify you. Please allow time for your return to be processed. Your refund will be issued to the original method of payment. You will receive a credit to your original payment method within a certain number of days, depending on your card issuer’s policies.
• Return Shipping: The cost of your original shipping is non-refundable. Return shipping fees are the responsibility of the customer, unless the return is due to a manufacturer defect or an error on our part.

Exchanges

We strongly recommend selecting an exchange if you are looking for a different size or color of the same item. This ensures the item is reserved for you. Exchanges are processed for the same product only.

If you need a different item, we recommend returning the original item for a refund and placing a new order.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Face masks and certain wellness products.
• Items marked “Final Sale” at time of purchase.
• Gift cards.

Damaged or Defective Items

We take great pride in the quality of our products. If your item is damaged or defective, please contact us immediately so we can make it right. We will provide a prepaid shipping label for you to return the damaged item and will process a full refund or exchange upon receipt.

International Returns

We are unable to process returns or exchanges for orders shipped to destinations outside the United States and Canada at this time.

Return Shipping for Customers

You are responsible for the cost of return shipping unless the return is a result of our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded, but can be exchanged for a different size of the same item, subject to availability.

Questions

If you have any questions about how to return your item, please contact us.